Netgate provides a number of TNSR technical assistance options.
Firstly, access to TNSR community forums is free for all. The forums serve as a watering hole where questions and issues can be directly addressed by knowledgable users and Netgate staff. Additionally, full TNSR documentation and our product resource library are free. These information sources provide in-depth guidance on both what you can do with TNSR and how to do it. Forums, documentation and the resource library are valuable for trial users and buying customers alike.
For paying customers, annual software subscriptions include access to our Technical Assistance Center (TAC) professionals. TNSR offers direct access to TAC personnel. You can reach out talented support staff via a trouble ticket or by phone. TNSR support SLA response times are less than 24 hours. See TNSR's full support features below.