Support

From branch office to enterprise — on-premises to cloud, our 24/7 global support team has you covered start to finish.

 

 

Support Features

24_7_365 v1.2
call support
4 hr response time v1.2
Highly Qualified v1.2

Support Options

Netgate provides a number of TNSR technical assistance options.

Firstly, access to TNSR community forums is free for all. The forums serve as a watering hole where questions and issues can be directly addressed by knowledgable users and Netgate staff. Additionally, full TNSR documentation and our product resource library are free. These information sources provide in-depth guidance on both what you can do with TNSR and how to do it. Forums, documentation and the resource library are valuable for trial users and buying customers alike.

For paying customers, annual software subscriptions include access to our Technical Assistance Center (TAC) professionals. TNSR offers direct access to TAC personnel. You can reach out talented support staff via a trouble ticket or by phone. TNSR support SLA response times are less than 24 hours. See TNSR's full support features below. 

Support Features

Pricing Info

 

 

Additional Support Resources

 

Frequently Asked Questions      Resources Library     TNSR Forums

Choose the right product and support combo for you.

TNSR Support Options

Netgate provides a number of TNSR technical assistance options. Select which is right for you.